Full Job Description
As a call center manager, it is important to effectively manage a high volume of inbound calls in a timely and efficient manner. This requires strong organizational and time management skills, as well as the ability to prioritize and delegate tasks as needed. In addition, the ability to research, identify, and resolve customer complaints is a critical component of this role. The manager must possess exceptional communication skills, both verbal and written, in order to effectively communicate with customers, colleagues, and senior management.
Details
In order to effectively address customer complaints, the call center manager must be familiar with applicable software and technology that can help streamline the process. This requires a combination of technical skills and problem-solving abilities, as well as the ability to think critically and analyze complex situations.
Another key aspect of this role is the ability to identify and understand the needs of customers. This requires strong interpersonal skills, as well as the ability to actively listen to customers and understand their perspectives. By doing so, the call center manager can provide customized solutions and build lasting relationships with customers, ultimately contributing to the overall success of the organization.
Allied Bank Limited Phone Banking Officer jobs in rawalpindi
Phone Banking Officer
Manage large amounts of inbound calls in a timely manner. Research, identify and resolve customer complaints using applicable software.
Strong Communication Skills.
Identify customers' needs
- Qualification: Must Be Graduate
- Age limit: Must be 31 or Below
- Basic salary: 26k to 28k
- Incentives: up to 20k
- Rotational shift: Morning, Evening, Night
- Shift allowances for male: For evening per day 200, for night per day 300
- Saturday Allowance: 500
- Additional benefits:
- Medical
- Gratuity
- Annual leaves
- Note: This Vacancy is available only for Male
